System Status

Welcome to our system status page. This page is updated with any planned maintenance or current system issues.
Please check this page before contacting customer services.

Current System Status

  • E-Mail Delivery to BT and Yahoo

    Fri, 24 Feb 2017 14:46:22 +0000

    Identified - We are seeing that a number of rejections to BT and Yahoo are being caused by badly formed SPF records. If you are having issues sending to addresses with BT and Yahoo from our systems we recommend using the following SPF:-

    v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

    If you need any assistance in updating this our support team will be happy to help.
    Feb 10, 17:52 GMT

    Investigating - We are seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.

    Our System Administrators are currently working on this and we will provide further updates here as we have them.

    We apologise for the inconvenience caused as a result of this
    Jan 23, 12:30 GMT

Planned System Maintenance

  • web16, web17, web18, web19 Database server maintenance

    Wed, 22 Mar 2017 22:30:00 +0000

    We will be performing maintenance tasks on the MySQL server for the following web servers. Database performance may be degraded during the maintenance window.

  • web170, web171, web172, web173 Database server maintenance

    Thu, 23 Mar 2017 00:30:00 +0000

    We will be performing maintenance tasks on the MySQL server for the following web servers. Database performance may be degraded during the maintenance window.

  • Shared Windows Platform Maintenance

    Thu, 23 Mar 2017 21:00:00 +0000

    Thursday the 23rd at 21.00pm (UK time) we will be applying some routine updates to the shared Windows platform. The updates are intended to help improve the overall performance of the platform. During this maintenance window web servers will be rebooted.