System Status

Welcome to our system status page. This page is updated with any planned maintenance or current system issues.
Please check this page before contacting customer services.

Current System Status

  • outitgoes.com and associated subdomains SSL issues and Trust issues in some browsers

    Mon, 27 Feb 2017 10:31:01 +0000

    We have been alerted to a potential issue with SSL connections to outitgoes.com and associated subdomains such as cluster1.exchange.outitgoes.com.

    Some browsers are also reporting trust issues when navigating to https://outitgoes.com

    We're investigating this now and will provide an update as soon as we know more.

    Update 11:09 27/02/2017

    It appears that the outitgoes.com domain has been incorrectly listed as a phishing site on a very small number of alert lists this has resulted in some mail clients reporting SSL issues due to forced redirection by the mail client away from the domain.

    Some people are also getting trust warnings when visiting outitgoes.com these can be ignored and we're currently trying to contact the companies that hold the incorrect listings.

    Some customers are also reporting issues with sent mail (via outitgoes.com) being bounced or not delivered, this is being looked into and we will update this page again soon when we have more information.

    Update 12:31 27/02/2017

    There are two main related issues currently impacting customers

    1/ Mail client SSL connections to cluster1.exchange.outitgoes.com for exchange mailboxes

    These issues have been comprised mainly of Outlook (and similar mail clients) connections returning SSL certificate errors. This is happening because their client/connection is redirecting away from https://cluster1.exchange.outitgoes.com towards a warning page and seeing that certificate. This is due to the 2nd issue:

    2/ The incorrect listing of outitgoes.com as a phishing domain

    This will result in some customers being redirected and breaking SSL (as above) but will also result in warning pages being presented when visiting the web based interfaces for either exchange or standard mail: https://cluster1.exchange.outitgoes.com or https://outitgoes.com. These warnings can be ignored and once logged in mail can be sent/received with no issues at all.
    Currently these warnings are only present for users of Google's Chrome web-browser.

    A large percentage of people experiencing the first issue are using openDNS as a DNS resolver rather than their own ISP. As a temporary measure you can revert any changes you've made to DNS back to your internet providers default values and normal service should resume. Any customer still experiencing issues after that, or that are having exchange mailbox connection issues despite not using openDNS please contact support.

    Update 14:39 27/02/2017

    Mail sent via the https://cluster1.exchange.outitgoes.com or https://outitgoes.com online systems are having intermittent issues due to the listing resulting in some sent mail being black-holed. This should be resolved soon and we'll update you as soon as we have more info please bear with us.

    Update 15:29 27/02/2017

    Mail sent via the online systems should now be sending normally again, other issues (Connecting with Outlook if using openDNS as a DNS resolver and phishing warning pages when navigating to https://cluster1.exchange.outitgoes.com or https://outitgoes.com are still ongoing.

    Update 17:11 27/02/2017

    We are still waiting on a response from OpenDNS for the false positive regarding phishing warnings on outitgoes.com. We will continue to monitor this over the course of this evening and tonight.

  • E-Mail Delivery to BT and Yahoo

    Fri, 24 Feb 2017 14:46:22 +0000

    Identified - We are seeing that a number of rejections to BT and Yahoo are being caused by badly formed SPF records. If you are having issues sending to addresses with BT and Yahoo from our systems we recommend using the following SPF:-

    v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

    If you need any assistance in updating this our support team will be happy to help.
    Feb 10, 17:52 GMT

    Investigating - We are seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.

    Our System Administrators are currently working on this and we will provide further updates here as we have them.

    We apologise for the inconvenience caused as a result of this
    Jan 23, 12:30 GMT

  • Mysql Database Connectivity Issues

    Mon, 27 Feb 2017 15:59:31 +0000

    We are currently seeing connectivity errors to the MySQL service on the following web-servers:
    web62
    web63
    web64
    web65

    We are aware of incident and are investigating the causes. We expect to have it back to normal operation soon, and apologise for any inconvenience caused.

    16:51 - This has now been resolved.

Planned System Maintenance

There is currently no planned maintenance.